Managed Services & Application Support

Ongoing support that keeps improving things

We take day-to-day care of your Salesforce org and applications — fixing issues, delivering enhancements and planning releases — so your team can focus on the business.

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Predictable support
Agreed response expectations and a clear way to raise and track requests.
Continuous improvement
A steady backlog of enhancements, not just break-fix.
Knowledge retained
Documented changes so knowledge stays with your organization.

Capabilities

What we deliver within this service.

Run

Salesforce administration
Application support
Production support
Troubleshooting

Improve

Enhancement development
Release management
Performance optimization
Continuous improvement

Frequently asked questions

Have a question that is not covered here? Ask us directly.

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How are support requests handled?

We agree a request process, priorities and response expectations up front, and track every request so you can see status and history.

Can managed services be scaled up or down?

Yes. Support is sized to your needs and can be adjusted as your platform and priorities change.

Salesforce

Strategy, implementation, custom development and support across the Salesforce platform — designed around how your teams actually sell, serve and grow.

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